We want you to be happy with everything you buy from Syspoint Solutions Consult Limited, online or at our Gadget Store. This policy explains how returns, exchanges and refunds work. It doesn’t take away any of your rights under the Federal Competition and Consumer Protection Act 2018.
Faulty, damaged or wrong items
If your item arrives damaged, doesn’t work, or isn’t what you ordered, tell us within 7 days of delivery or collection. We will repair it, replace it, or give you a full refund — including any delivery charge — and we cover the cost of getting it back to us.
Please check your order when it arrives, and tell the delivery rider or our staff straight away if the packaging is visibly damaged.
Changed your mind?
You can return an item within 7 days of delivery or collection for an exchange or a refund if it is:
- unused, and in its original, undamaged packaging;
- complete, with all accessories, manuals, cables and any free gifts;
- returned with its receipt or order number.
For change-of-mind returns you pay the cost of bringing or sending the item back, and the original delivery charge isn’t refunded.
Items we can’t take back (unless faulty)
- software, licences and digital codes once the seal is broken or the code has been revealed or activated;
- earphones, headsets and other items whose hygiene seal has been opened;
- items configured, upgraded or ordered specially for you;
- consumables such as ink and toner once opened;
- items damaged after delivery by misuse, liquid, drops or power surges.
Warranty
Many products come with a manufacturer’s warranty, and some with a Syspoint warranty; the period is shown on the product page or your receipt. A warranty covers manufacturing faults. It doesn’t cover physical or liquid damage, damage from power surges, normal wear and tear, or repairs and changes made by anyone other than us or an authorised service centre.
To make a claim, bring the item and your receipt to the Gadget Store (Suite C20, Awesome Plaza, Opposite Chicken Republic, Apo Resettlement, Abuja). We will check it, tell you what we found — usually within five working days — and then repair or replace it, or send it to the manufacturer’s service centre.
How to return something
- Contact us at syspointmail@gmail.com or call 09133564026 with your order number and the reason for the return.
- Bring the item to the Gadget Store, or arrange with us for it to be collected.
- We inspect it and confirm by email or phone whether the return is accepted.
Before returning a computer, phone or storage device, back up your files and remove your passwords and accounts. We aren’t responsible for data left on returned devices.
Refunds
Once we have received and checked the item, we refund you within 10 working days, to the payment method you used. Card payments made through Paystack go back to the same card; your bank may take a few more days to show it. Cash and transfer payments made in store are refunded by bank transfer to an account in the buyer’s name.
Gaming room bookings
Room bookings are requests until we confirm them. If you can’t make it, let us know at least two hours before your slot and we will move or cancel it free of charge. Any amount paid for a session you miss without telling us isn’t refundable.
Training courses
If you cancel before a course starts, we refund the course fee in full, less any non-refundable registration fee stated when you enrolled. Once a course has started, fees aren’t refundable, but you can move once to a later intake if there is space. If we cancel or postpone a course, you choose between a full refund and a place on the new dates.
Events
If we cancel an event, or postpone it and the new date doesn’t suit you, we refund your entry fee in full. Otherwise entry fees aren’t refundable, but you may give your place to someone else — just tell us their name.
Software Clinic and consulting
Software and consulting work follows the quote or agreement for that project. Deposits pay for work already started and aren’t refundable unless the agreement says otherwise.
Questions about this page? Email syspointmail@gmail.com or send us a message.